Refund policy

Fa.Volmer grants a 30-day return policy with free return shipping. This means that after receiving your item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, you can

a) log in and request a return

b) you can contact us at support@volmer-clothing.com.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Please note that returns must be sent to the following address:

  • Fa.Volmer
    Nepomukweg 6
    48499 Salzbergen
    Germany

If you have any questions about returns, you can contact us at any time at support@volmer-clothing.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate and resolve the issue.

Exceptions / non-returnable items

Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate transaction.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@volmer-clothing.com.

Right of withdrawal for consumers

(A "consumer" is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activity)

Withdrawal policy: Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period begins on the day

  • on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided you have ordered one or more products as part of a standard order and these are delivered together

or

  • on which you or a third party named by you, who is not the carrier, have taken possession of the last good, provided you have ordered several goods as part of a single order and these goods are delivered separately.

To exercise your right of withdrawal, you must inform us

Fa.Volmer e.K., Represented by: Michael Volmer


by means of a clear statement (e.g., a letter sent by post or e-mail) of your decision to withdraw from this contract.

You may use the attached model withdrawal form, but it is not required.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you notify us of the withdrawal from this contract. You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or expiry criteria

The right of withdrawal does not exist for contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

 

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Model withdrawal form

If you wish to withdraw from the contract, please complete this form and return it to us.

Fa.Volmer, Nepomukweg 6, 48499 Salzbergen
E-mail: support@volmer-clothing.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*).

Ordered on (*)/ received on (*)

- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if notification is on paper)
- Date

(*) Delete as appropriate.