Refund policy

Fa.Volmer grants a 30-day return policy with free return shipping. This means that you have 30 days after receiving your item to request a return.

For all orders from November 1st to December 31st, a 90-day return policy with free return shipping applies. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Returns – how it works

To initiate a return, you can

a) log in and request a return

b) you can contact us at support@volmer-clothing.com.

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. 

Please note that returns must be sent to the following address:

  • Fa.Volmer
    Nepomukweg 6
    48499 Salzbergen
    Germany

If you have any questions regarding returns, you can contact us at any time at support@volmer-clothing.com. 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@volmer-clothing.com.

Right of withdrawal for consumers

("Consumer" is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession)

Cancellation policy: Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period begins on the day,

  • on which you or a third party designated by you, who is not the carrier, has taken possession of the goods, provided you have ordered one or more products as part of a standard order and these are delivered together

or

  • on which you or a third party designated by you, who is not the carrier, has taken possession of the last good, provided you have ordered several goods as part of a single order and these goods are delivered separately.

To exercise your right of withdrawal, you must inform us

Fa.Volmer e.K., Represented by: Michael Volmer


by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract.

You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or expiry criteria

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

 

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Model withdrawal form

If you wish to withdraw from the contract, please fill out this form and send it back.

Fa.Volmer, Nepomukweg 6, 48499 Salzbergen, Germany
Email: support@volmer-clothing.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/
for the provision of the following service (*).

Ordered on (*)/ received on (*)

- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date

(*) Delete as appropriate.